U.S. Space & Rocket Center

  • Huntsville, AL, USA
Jun 22, 2022
Full time
U.S. Space & Rocket Center Huntsville, AL, USA
Summary/Objective The purpose of this position is to answer all incoming calls, determine the nature of the callers' business needs, and route them to the appropriate persons or areas professionally and graciously. Must be able to communicate with the public and employees at all levels of the organization using tact and poise. Efficient skills in multi-tasking and prioritizing duties. Duties/Responsibilities/Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 1. Call Center: a. Respond to, and whenever possible, resolve customer questions and complaints promptly and in a manner that reflects the Mission, Vision, and Spirit of the USSRC in a timely, courteous, and efficient manner. b. Promote courteous customer service; closely monitor and ensure that customer hold time and abandonment rate is kept in an acceptable range and as needed answer 800-line promptly to always ensure excellent customer...