Slack is looking for a detail-oriented and creative analyst to support the global Customer Success organization to ensure effective and efficient day-to-day execution of our Customer Success strategy. In this role, your goal will be to apply a strong operational, engine-builder mentality to identify how our technology and processes can come together to deliver predictable results in a scalable fashion. You will work closely with multiple teams including BizTech, Analytics, Customer Success, Enablement, and Program Management to groom and prioritize a roadmap of projects and drive their execution by holding stakeholder teams accountable to clear metrics and timelines. Successful candidates will have a deep understanding of the customer success function, including professional services sales and delivery, have experience with global change management, and be able to effectively communicate with a wide variety of stakeholders.
As an Analyst, you will be joining Slack’s Sales Operations team to drive productivity and effectiveness of the Sales and Customer Success organization. Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
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