Sales Operations Analyst

Job Details

Slack is looking for a detail-oriented and creative analyst to support the global Customer Success organization to ensure effective and efficient day-to-day execution of our Customer Success strategy. In this role, your goal will be to apply a strong operational, engine-builder mentality to identify how our technology and processes can come together to deliver predictable results in a scalable fashion. You will work closely with multiple teams including BizTech, Analytics, Customer Success, Enablement, and Program Management to groom and prioritize a roadmap of projects and drive their execution by holding stakeholder teams accountable to clear metrics and timelines. Successful candidates will have a deep understanding of the customer success function, including professional services sales and delivery, have experience with global change management, and be able to effectively communicate with a wide variety of stakeholders. 

As an Analyst, you will be joining Slack’s Sales Operations team to drive productivity and effectiveness of the Sales and Customer Success organization. Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing:

• Help develop prioritized roadmap of run-the-business enhancements and optimizations to keep pace with the needs of the Customer Success team
• Uncover opportunities to leverage data and technology that will help Customer Success exceed financial and operational targets
• Develop effective relationships and regular communication with business partners in a highly matrixed team environment
• Serve as a subject-matter expert and a key point of contact for the business on Customer Success tools and processes
• Drive adoption by partnering to craft strong user-facing documentation and messaging on tools and workflows leveraged by Customer Success and related key functions

What you should have

• 2+ year track record of strong business judgement and project management skills
• Willingness to roll up your sleeves to get into the details
• Strong organization, follow-through, and sense of accountability
• Customer Success experience with focus on partnering with Systems teams
• Ability to craft a narrative out of data
• Strongly preferred: working knowledge of Salesforce Sales Cloud and CS technology (ex. Gainsight)
• High EQ communicator who can effectively address varied audiences, including executives, stakeholders, and end users