The Business Partner (BP) supports the Global Markets Americas strategy by engaging in activity that increases client satisfaction and loyalty with our existing clients; maximizes product penetration with our existing clients to increase share and impact; and prospecting and capturing business with new clients. This role works in tandem with Client Services, Leadership Solutions Partners, Implementation Partners, and other subject matter experts to meet clients' business needs and advance CCL's mission and purpose. With guidance from the Regional Sales Director, the Business Partner (BP) participates in sales activities such as: working new leads, prospecting, and managing existing client accounts to grow the business. The Business Partner focuses on selling to non-complex buyers, open enrollment programs, transactional licensed products, and ready to go corporate programs while ensuring optimal presentation of CCL's capabilities and portfolio of products to clients and prospects.Principal Duties and Responsibilities
- Effectively articulates CCL's purpose, mission, and values with clients, prospects, and client partners, with a focus on organizations under 5000 employees, who are transactional and non-complex buyers.
- Responsible for developing an assigned portfolio of accounts thru prospecting and working new assigned leads. Develops and implements client acquisition strategies to support larger GMA marketing efforts. Responsible for meeting a revenue target each year.
- Leads the buying process from contact to contract - based on their assigned portfolio in line with CCL business needs and pricing standards.
- Leads or participates in (depending on complexity or type of account) client relationship management teams in developing and implementing client acquisition, retention, and growth strategies.
- Responsible for managing, updating, and communicating a robust opportunity pipeline from lead/prospect identification through contract. Accurate forecasting as to when business will close and spend will occur by client.
- Captures critical account and pipeline information in the Client Relationship Management (CRM) system for use with account teams, Regional Sales Director, and the broader enterprise.
- Initiates contact with clients as assigned by the Regional Director. With the appropriate subject matter expert(s) involved, assesses client needs to determine desired learning outcomes. Links outcomes to CCL portfolio for the client and sells ability to deliver outcomes by articulating CCL's value.
- Manages margin through utilizing established standard pricing for all products and solutions for design and delivery, ensures client satisfaction and expectations are realized, negotiates solution and contracting scope, along with support of Implementation Partners, Contracts Specialists, and Sales Leadership.
- Participates as part of the Americas Sales group, sharing best practices, learning about new CCL products and offerings and how best to integrate solutions with clients, and supporting team and enterprise goals.
- Bachelor's degree in business or related subject matter required.
Specific Knowledge, Skills and Abilities Requires
- 3-5 years proven experience in combination of sales, account management, or customer relationship management, preferably working in a corporate environment (intangible product sales experience preferred).
- Demonstrated skills in targeting and prospecting for new clients and/or building client relationships.
Pay and Benefits
- Effective interpersonal skills and desire to work with and present to a diverse level of prospects.
- Ability to rapidly identify and act on prospects and clients' needs or concerns.
- Flexible and adaptable with clients, colleagues and organization needs.
- Ability to work both independently, under direction, and as part of a team.
- Exemplary oral and written communication skills.
- Proven organizational and planning skills.
- Skilled in Windows PC environment and use of CRM system.
- Up to 15% travel required.
- The hiring range for this role is $60,000 to $69,000. Offer will be commensurate with relevant qualifications and professional experience. Role is Sales Incentive Plan eligible
- 403(b) Savings Plan with employer contribution
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings and flexible spending accounts
- Paid time off and paid holidays
- Employer-paid short-term and long-term disability
- Employer-paid life insurance
- Employee and family assistance program
- Various voluntary options for additional plans or coverage levels
Because of CCL's work with the federal government, our organization is required to comply with United States Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors. All current and newly hired US-based CCL employees must be fully vaccinated or be granted a religious or medical accommodation by Tuesday, January 4, 2022, or before their date of hire if after January 4. If an accommodation is granted, the individual will then be required to submit evidence of weekly negative test results. For locations outside the US, country or region-specific regulations may apply.
The Center for Creative Leadership commits to creating an accessible and supportive work environment where each employee is encouraged to bring their unique ideas, backgrounds, and experiences to the workplace. For more information about our equity, diversity and inclusion efforts, please click here.
The Center for Creative Leadership is committed to a policy of equality of opportunity for all its employees and applicants for employment regardless of race, color, sex, age, national origin, sexual orientation, gender identity, genetic information, religion, military status, veteran status, or disability or any other protected class under federal, state, or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)