• McIlveen Family Law Firm
  • Gastonia, NC, USA
  • Jun 22, 2022

Job Description

Love Work Again!

The McIlveen Family Law Firm in Gastonia, NC is now hiring full-time inside sales associates for our Gastonia location.

We are a growing law firm headquartered in Gastonia, NC. We work from a values-based system. We value honesty, compassion, a willingness to learn, enthusiasm, and respect. We work hard and play hard. We provide training to our employees. We value their opinions, which is why each year we go on a team retreat. We take our entire team on the trip.

We want the right people in our firm. If you think you are the person for the job, please go to the link at the bottom of the page to apply. You must complete the application, submit a resume w/ references, and take the skills test. We will call references, so be sure to verify the numbers for your references still work.

If you are full of excuses, have no initiative, have ever had the words, "it's not my job" come out of your mouth, need constant supervision, or generally don't like people then don't apply, because you won't like working here. We have a great group of people who are hardworking, accountable, and happy. We want more people like that here. You can and should learn more about us at


  • Introduce prospective clients to McIlveen Family Law Firm services through telephone conversations, web-based presentations,
  • Cultivate and manage client relationships by responding to client inquiries, and providing ongoing communication with clients/prospects.
  • Responsible for qualifying prospects via responding to inquiries, answering busy multi-line phone, direct mail campaigns, etc.
  • Provide sales support to the legal team through client callbacks, written follow up and lead generation.
  • Achieve specific goals, e.g. contacts, presentations, qualified lead generations, as established by the department head.


  • We are looking for someone that has a background in customer service in a professional environment, ideally within the legal industry.
  • Fluency in reading, writing, and spoken English is required.
  • Proficiency in using a computer.
  • Excellent work history.
  • Desire to be part of a team.
  • The ideal candidate will have an outgoing personality and a can-do approach to any task!
  • Ability to proactively call clients and prospects to secure appointments and conduct information meetings.
  • Ability to meet metric objectives.
  • Possess an in-depth understanding of the firm and the services we provide.
  • Be able to prioritize client projects and requests effectively.
  • Understand the needs of clients in order to identify "critical" services they must have, competitive services they expect to have and additional services they would like to have.
  • Possess intermediate proficiency levels in answering phone calls from prospective clients, managing relationships, obtaining and processing information required to provide services, and providing sales support required
  • Ability to handle conflict.
  • Experience w/ CRM system a plus.
  • Experience w/ Salesforce a plus.
  • Highly proficient in MSOffice (Word, Excel, Outlook, and PowerPoint)
  • Strong written and verbal skills
  • Must have good credit
  • Hold confidentiality in a high regard
  • Mature and professional

The position will start at a $12.00 per hour base(depending on experience) w/ bonuses. Full-time salespeople can earn up to $50,000 a year. If you are willing to work hard and learn we will train you. The hours are from 7:45 am to 5:00 p.m.


  • After 60 days of service, you will be eligible for health benefits (health, dental, vision insurance)
  • After 90 days you will be eligible to take 5 PTO days. (accumulate every 2 weeks)- After 1st year you will be eligible to take 14 PTO days.
  • 10 paid holidays; 2 days paid time off to volunteer
  • 401 K matching 4% after 1st year
  • Student Loan Repayment Program


  • As part of the team, you will be invited to join us at our annual all-expense-paid business conference
  • Eligible for fun activities and prizes throughout the year.
  • You will be working in a brand new building (think Google)
  • Café and rooftop deck
  • Yoga classes
  • Free company fitness membership with brand new equipment
  • Access to company library filled with business and personal growth books