Fitness Membership Sales & Service Specialist

  • Sage Hospitality
  • Denver, CO, USA
  • Jun 22, 2022

Job Description

Why us?

Hiring Bonus: $1,000.00 eligible

Starting Salary: $45,000 annually + commission

Welcome to the Oxford Club & Spa! We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Join our team of hospitality professionals. Work where you belong.

Servicing both Denver locals and The Oxford Hotel's guests for over 27 years, we are downtown Denver's experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa & Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.

A Rewarding Experience:
  • $1000 hiring bonus: upon joining our team, we will offer $500.00 on your first paycheck and $500.00 after 90-days employment as a bonus!
  • Complementary RTD EcoPass
  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company's 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Job Overview

To deliver an outstanding and well-rounded sales and service experience to all guests and members by ensuring they have a welcoming, informative, and enjoyable experience when they visit; help inspire them to take the next steps in pursuing their fitness goals. To generate corporate and individual sales leads to meet revenue goals by signing new members while maintaining relationships with existing members. Responsible for providing a clean operation to exceed member satisfaction and retention while meeting/exceeding financial goals.


Membership Sales: Proactively recruit and build a pipeline for memberships and services through prospecting and lead generation. Obtains leads externally from the community using company provided tools and programs with a focus on, corporate sales, community outreach, local promotions. Generates leads and new business internally through member promotions, referrals, grass roots marketing, and contacting leads via phone. Responsible for setting appointments for all leads and potential new business opportunities.

Maintain membership records, set-up new accounts, work with ASF on billing and collections. Provide monthly reports to Spa Director specific to; new and expired memberships, attrition and revenue generated to meet budget demands.

Effectively and professionally enrolls new members adhering to company sales techniques and protocols. Adheres to specific Membership Agreement Procedures (MAP) when enrolling a new member. On-boards new members successfully and assists with member retention activities to drive club profitability. Consistently achieves or exceeds personal goals.

Sales & Marketing: Implement initiatives to drive the business to increase fitness and membership revenue. Implement promotions and programs to generate new members and maintain existing membership base, remain current with industry fitness trends. Support special events, initiate B2B relationships that generated corporate memberships, attend networking and volunteer functions.

Member & Guest Experience: Ensure all members and guests have excellent customer service experiences, responsible for helping with resolution of concerns or complaints. Maintain a fun, upbeat, safe, and healthy environment for members by providing a personalized experience. Maintain strong communication with the members, work with Spa Director to create and develop information for the quarterly newsletter.

Will be required to support the operation by opening the facility, greeting members and hotel guests. This will include morning, weekend, and holiday assignments.

Education: Continue to seek out educational opportunities to keep Oxford Club on the cutting edge of fitness industry trends and products.

Operations/Facility: Responsible for cleanliness of club and equipment; including tracking of projects and work orders.

Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion. Contributes to the overall sales effort during planning and strategy phases through research and knowledgeable input.


Performs other duties as assigned or deemed necessary.


Education/Formal Training

Minimum of College Education is required. Degree in Fitness and or Sales and Marketing beneficial.


Minimum of 2-3 years B2B sales proven track record within the club/gym membership arena


Strategic Skills

Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, and challenges. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Utilizes the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.

Operating Skills

Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes.


Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly.

Energy and Drive

Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of the business's objectives.

Personal and Interpersonal Skills

Welcoming and warm personality. Demonstrates genuine care for members, guests, and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Is compelled to embrace a shared vision for success.

  • Requires knowledge of advanced sales techniques and a minimum of 2-3 years proven proactive direct sales experience in club memberships and highly developed customer service skills
  • Requires effective business writing skills
  • Has basic knowledge of fitness equipment and techniques
  • Displays a neat, clean, and business-like appearance always
  • Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs and use door keys
  • Vision to read fine print and computer screens, to see colors to observe rooms in poorly lit conditions
  • Understand and follow verbal/written instructions
  • Work on more than one task at a time
  • Set and manage priorities and plan activities in advance
  • Develop strong internal and customer relationships
  • Solve problems and make sound business decisions
  • Respond to coaching, feedback and training

  • Lifting, pushing, pulling, and carrying - must be able to accomplish any task required of associates within assigned departments
  • Bending/kneeling - must be able to accomplish any task required of associates within assigned departments
  • Mobility - must be able to accomplish any task required of associates within assigned departments
  • Continuous standing - must be able to accomplish any task required of associates within assigned departments
  • Climbing up to approximately 40 steps
  • Driving required as necessary


Inside 60% of time

General office and hotel enviroment