Division Risk Lead - Marketing, Product & Digital

  • City National Bank
  • Los Angeles, CA, USA
  • Jun 22, 2022

Job Description

DIVISION RISK LEAD - Marketing, Product & Digital


The Division Risk Lead for MPAD supports the Division Risk & Compliance Manager by overseeing and managing a substantial portion of the division's centralized risk & compliance program (inclusive of Marketing, Product Strategies, and Digital Channels & Innovation work products) and supervising and leading the work of certain risk program managers and analysts. This colleague works closely with the division risk manager and the second and third lines of defense (2LOD and 3LOD) to ensure alignment and adherence to bank and regulatory risk and compliance requirements, as well as the division's risk appetite. This colleague is also essential to overseeing and managing the broad scope of work products within a substantial portion of the division's centralized risk and compliance team, ensuring consistency and sustainability of division risk and compliance programs and reporting. This colleague is a thought leader with the ability to drive risk and compliance awareness, knowledge and adherence within the division.

Marketing Product and Digital Division
As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.


  • Leads a team of high caliber thought leading colleagues who are responsible for Risk & Compliance Management activities across the division.
  • Provides functional guidance and coordinates the daily activities of individual contributors and/or working teams. Serves as a first point of contact to individual contributors.
  • Leads the execution of all risk related activities across area(s) of specialization to ensure consistency throughout the Division.
  • Provides input on resource planning and procedures within the team; escalating HR action to immediate people manager as needed.
  • Responsible for promoting risk awareness across the Division.
  • Oversees the successful execution of risk and compliance programs and deliverables (e.g., strategic outlook documents and risk assessments; reputation risk event identification, mitigation and/or reporting; operational risk and control self-assessments; third party risk management; compliance risk assessments; fraud risk assessments; operational risk event and near miss reporting; issue management; etc.) to ensure risk and compliance program adherence, consistency and sustainability across the division.
  • Oversees risk assessments and other key deliverables for various risk disciplines (e.g., strategic risk, reputation risk, operational risk) while identifying potential and/or actual deficiencies and issues and recommending and/or overseeing remediation and process improvements and efficiencies. Identifies, resolves, informs, and/or escalates, as appropriate, risks and concerns to the Division Risk Manager and division Leadership Team.
  • Serves as subject matter expert and liaison between the division's centralized and business unit risk teams, Division Risk Manager, Leadership Team, and MPAD colleagues, providing guidance, solving problems, making key decisions, and/or flagging/escalating matters to management for awareness or resolution.
  • Oversees and coordinates the division's key internal control inventory and serves as point of contact and subject matter expert for the Enterprise Internal Controls (EIC) Center of Excellence (COE); manages key control testing engagements and responses to findings, e.g., the opening and remediation of self-identified issues pertaining to control design and/or operational effectiveness.
  • Leads the development and implementation of compliance control testing and reporting for the division, including the build out of reporting and remediation of control deficiencies as needed.
  • Oversees the management of the division-level process and procedure library/repository and manages staff activities to analyze, standardize, mature, and/or update documentation as needed, e.g., annually or when there are key changes to division processes or 2LOD Frameworks, Policies and/or Standards. Provides subject matter expertise and approvals for division policies and procedures.
  • Oversees the issue management program for the division, ensuring awareness of and adherence to 2LOD policies and procedures for reporting, ongoing monitoring and remediation of self-identified, 2LOD-identified, Internal Audit, and/or regulatory issues.
  • Oversees the management of third party (vendor) risk management programs and activities to ensure consistency, communication and management of activities and requirements (e.g., risk assessments/re-assessments and associated issues, ongoing monitoring, etc.).
  • Oversees the development and socialization of division risk management reports and/or dashboards, leveraging existing and/or leading the development of new reporting as needed; ensures alignment of management reports with 2LOD and other applicable requirements (e.g., regulatory).
  • Drives consistency of risk activities across the division to ensure material/key risks are identified, escalated, managed, and remediated timely.
  • Oversees and/or provides guidance for division engagement in internal audits, regulatory exams and other reviews as needed.
  • Provides though leadership to the division risk and leadership teams on a variety of topics including emerging risks, trends, and best practices; oversees associated action(s).
  • Proactively evaluates and monitors the division risk profile and provides reporting and escalation to the Division Risk Manager and Leadership Team.


  • Bachelor's Degree
  • Minimum 7 years of experience in financial services or an equivalent, regulated industry
  • Minimum 5 years experience in compliance or risk management
  • Minimum 5 years of experience in Microsoft Office, including Teams, Word, Excel, and PowerPoint
  • Minimum 3 years of People Management Experience

Skills and Knowledge
  • Strong project and people management experience, with a demonstrated ability to prioritize and assign work across a team or teams; provide guidance and solve complex problems faced by teams; motivate and coach colleagues with direct and indirect reporting lines; and identify, flag, and/or escalate matters and issues to the division risk manager for disposition.
  • Previous experience in financial services industry and/or risk management.
  • Proficiency in MS Office, including SharePoint and Teams.
  • Demonstrated ability to think critically and facilitate change through collaborative efforts. Strong interpersonal, verbal, and written communication skills.
  • Self-motivation, discipline, focus, the ability to structure and present work. Proven record of delivering high quality results within strict deadlines.
  • Must have the ability to multitask and prioritize concurrent initiatives.
  • Demonstrated ability to interact effectively, internally and externally, with the most senior representatives of organizations, regulators and vendors.


Starting base salary: $119,012 - $154,574 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

Positions based in New York City: In order to work on-site at City National Bank in New York City, you must be fully vaccinated against COVID-19, per city requirements. Shortly after your start date, you will be required to attest to your vaccination status and will be required to provide proof of vaccination.


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