Logistics Account Management Supervisor

  • PepsiCo
  • Chicago, IL, USA
  • Jun 22, 2022

Job Description

Job Description

The purpose of the account management LD&T Supervisor is to grow and develop strategic partnerships with existing brokerage enterprise customers while also achieving optimal operational efficiency within their team. Manage a team of two PODS consisting of Jr. LT and 3-4 account managers each and capable of operating and growing a $30-40MM book of business in the Plano office. Work cross functionally with leadership/POD leader in multiple offices and departments to increase YoY profitability. Strategically align with our capacity teams to deliver on the needs and expectations of a diverse customer base. The role requires the execution of a strategy that exceeds annual profit and revenue goals.

Scope:

The role must be able to effectively balance customer relationships and navigate complex supply chains to offer unique solutions that create cost saving for our customers and drive profitability for Pepsi Logistics. Also, while developing Jr. LT talent within our L6's.

Accountabilities:
  • Lead and develop two L6 Assoc. Supervisors
  • Lead and develop two PODS consisting of 3-4 account managers to exceed all individual and team expectations
  • Be a key driver in an account management culture that embraces a "Whatever it takes" mentality
  • 24/7 high level customer escalation point - proactive resolution working cross functionally to resolve customer issues
  • Customer escalation point - proactive resolution of customer complaints
  • Strong working knowledge of customer's supply chain, requirements, and new initiatives
  • Capable of developing, recruiting, and retaining top industry talent
  • Strong leadership and development cross functionally with Chicago/Plano operations team

Scope of Interactions:
  • 80% External - New and existing external customers
  • 20% Internal - Collaboration with operations, account management, and leadership team
Compensation
  • Expected salary range is $72,000-$75,000
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • Other benefits, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
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Qualifications / Requirements

  • Ability to influence customers and industry decision makers to engage in business discussions
  • 2-3+ years' experience of significantly exceeding expectations in the logistics industry
  • Bachelor's degree required
  • Demonstrated an ability to execute under pressure situations and succeed
  • Ability to articulate and transfer knowledge of freight brokerage market dynamics and industry best practices to carrier operations department team
  • Ability to provide ad-hoc brokerage pricing to support both account management & business development
  • Ability to effectively interact and build a favorable business relationship with customers
  • Ability to influence a carrier to provide capacity during all supply / demand cycles
  • Strong team player and committed to teamwork in all situations
  • Ability to thrive and flourish in a fast-paced business start up
  • Willingness to do whatever it takes to drive the business forward
  • COVID-19 vaccination is a condition of employment for this role. Please note that all such company vaccine requirements provide the opportunity to request an approved accommodation or exemption under applicable law.
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