Membership Sales Representative

  • Active Wellness
  • Hillsboro, OR, USA
  • Jun 22, 2022

Job Description

Job Description


Active Wellness is the leading Health Services Management Company passionate about building active communities through fitness and wellness. With 60 sites across the country, our mission is to build and inspire healthier, more active lives through high-touch interactions and technologies that support a better quality of life. We accomplish this by creating inspiring environments, delivering results-based programming, and building meaningful relationships that support positive change in people's lives.

Our team is energetic, active, and fun. We listen to our team, doing what's best for our people while focusing on delivering the best products and programming in the industry. Our employees have continued support, training, and resources to deliver results to our members, and clients.

If you love making a difference in people's lives, we would love to connect. We're dedicated to helping people live the best lives possible, and we're always looking for individuals that are passionate like us to join Team Active.


> Full Medical, Dental, Vision Health Benefits (Full Time Employees)

> 401k investment options

> Internship Program

> Competitive Base Salary

> Employee Referral Bonus Program

> Network of 1200+ fitness industry professionals

> Team Active Training including Quarterly Safety Programs, Member Experience Training, etc.

> Complimentary Employee Well-Being Programs

> Exclusive discounts and memberships on fitness industry associations and training

> Complimentary Club Membership and discounts on all Active products and more!


Providence St. Joseph Health, Motorola Solutions, NXP, Juniper Networks and CBRE, JLL, Ryan Companies among others


#1 Health Club, #1 Vendor, Best Innovation, Best Medical Fitness, Top 100 Health Clubs in US, Best and Brightest in Wellness, Distinguished Service Award


Active Wellness Center Reed's Crossing, Hillsboro's ultimate fitness wellness retreat located at Reed's Crossing. Designed with your lifestyle in mind, this motivating fitness space is where unrivaled training, extraordinary service, and memorable experiences inspire our members and guests to live well.

  • 45,000 Sq. Feet of Fitness Boutique Fitness Studios
  • Latest Cardio + Strength Training Including The ZONE Studio
  • Indoor Cycling, Yoga, Pilates, Barre, and other Group Fitness Classes
  • Personal Training + Lifestyle Programs
  • Indoor Therapy Pool Whirlpool, 25 Yard Outdoor Lap Pool
  • Saunas + Stocked Locker Rooms
  • Childcare Youth Programs


Pay: $18 + commission

Role and Responsibilities

The Membership Sales Representative is responsible for developing leads for prospective members, providing information to prospective members, and enrolling new members. This person also assists management in meeting membership and financial objectives. This person is responsive to both current and prospective members maintaining Active's highest standards of customer service

Specific Responsibilities

Essential Functions

  • Actively develop leads for prospective members
  • Respond to telephone and e-mail membership inquiries, booking and maintaining appointments for prospective members to tour the club
  • Provide prospective members with an enthusiastic and informative tour
  • Empower and educate prospective members on the benefits of health and wellness
  • Present approved membership options and prices to prospective members
  • Complete all membership paperwork for new members, including application and orientation requirements
  • Track and report daily membership sales
  • Distribute passes, fliers, and other materials to create traffic flow of prospective members
  • Develop relationships and encourage member referrals
  • Attend management meetings, training, and retreats
  • Generate leads to the Corporate Sales Department to help open accounts, working with the Corporate Sales Director and Regional Accounts Manager to develop new corporate accounts
  • Provide ongoing maintenance for assigned existing corporate accounts including regular contact with Corporate Ambassadors, distribution of fliers and passes
  • Maintain and submit a commission log each pay period, including all necessary backup paperwork such as copies of membership applications
  • Make follow-up calls to all prospective members who failed to show for their appointments and all guests who have not yet enrolled
  • Administer emergency care to members and guests in need of assistance
  • Work as a TEAM with all other departments
  • Other duties and responsibilities as assigned by the supervisor

Other Functions

  • Be knowledgeable about all programs and activities offered by Active Wellness
  • Promote club services and activities
  • Perform routine maintenance of equipment
  • Assist with keeping the club well stocked and clean
  • Attend Active Wellness site meetings and training
  • Handle injury and illness and security incident reporting


Qualifications and Education Requirements

  • Previous health club personal training experience is a plus.
  • AA degree or equivalent education and experience
  • 2 years of sales experience
  • Communication skills, basic computer skills, phone etiquette, customer service orientated, committed to fitness industry/environment
  • Must be detail-oriented, organized, and highly responsive with a commitment to customer service
  • Strong verbal communication skills
  • Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry
  • AED/CPR/First Aid Certified
  • Proof of citizenship or legal status
  • Physical and Working Conditions
  • Ability to take the responsibility for the health and safety of others
  • Ability to stand for several hours in the same shift; ability to lift 25 lbs
  • Fitness club environment
  • Must follow OSHA and Active Wellness safety standards