Job DescriptionJOB SUMMARY
The Human Resources Generalist (HRG) contributes to the mission of Plymouth Housing by acting as a trusted consultative partner to their assigned departments and managers providing broad-based, professional human resources expertise. This position serves as the primary point of contact for all HR-related issues for their assigned departments and ensures a high level of customer satisfaction through timely follow-through, flexibility, and a proactive approach to identifying and addressing issues and concerns. The HRG builds and maintains strong, effective relationships with managers to gain an understanding of each department's unique operations, challenges, and needs. The HRG collaborates and works closely with other HR colleagues, especially Recruiter(s), Leave and Accommodation Specialist, Sr. Compensation Specialist, and HRIS and Benefits Administrator.
This is a regular, full-time, benefitted position.ESSENTIAL JOB FUNCTIONS:
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)People & Cross Functional Collaboration
Staffing and Onboarding
- Ensure team cohesion and seamless collaboration with other HR colleagues.
- Serve as the first point of contact for assigned departments' managers and staff for HR matters, this includes assessing needs, offering consultative guidance, and providing support and solutions around policy interpretation and adherence, performance management, labor relations, employee relations, and employee retention.
- Build collaborative relationships with employees and managers of assigned departments to improve work relationships, strengthen morale, and increase retention.
- Focus on providing a positive, people-centric experience for employees and managers.
- Assist the Human Resources Manager, People Operations to update, develop, and implement standard operating procedures (SOPs) by documenting process to ensure clarity, consistency, and alignment.
- Monitor and report on key turnover and retention metrics and utilize metrics to identify trends and to make recommendations to increase employee retention.
- Steward the onboarding program for new employees following established processes and ensuring an engaged and effective experience; administer feedback survey and analyze results; and track completion of activities. Work collaboratively with HR colleagues and other stakeholders involved in onboarding process.
- Support hiring managers in the development or updating of job descriptions; ensure that job descriptions are organized, stored, and archived properly; conduct annual review of job descriptions to ensure accuracy and relevancy.
- Interpret and navigate complex federal, state, and local laws and regulations, collective bargaining agreement, and organizational policies and procedures.
- Keep updated on the latest best practices, tools, and technology to monitor, audit, and ensure responsive service and compliance.
- Perform routine onsite visits to assigned departments to ensure compliance with employment poster requirements and other employment standards.
- Provide comprehensive and confidential consultation to managers for employee performance issues, such as: expectation-setting, performance feedback conversations, coaching and counseling discussions, documentation of employee performance, following progressive discipline process, and handling dismissals; escalate complex issues to the Senior HR Generalist or the Human Resources Manager, People Operations.
- Consult with Leave and Accommodations Specialist on employee relations situations where other issues arise related to potential leaves or accommodations; refer all leaves and accommodations to the Leaves and Accommodations Specialist.
- Confer with Human Resources Manager, People Operations in the receipt and investigation of formal and informal employee complaints.
- Consult with Learning & Development Specialist to identify training and development opportunities to address and support needs in assigned departments.
- Conduct exit interviews with separating employees in assigned departments to gather feedback on their overall experience; identify opportunities for increasing employees' engagement with the exit process; collect, analyze and report out on cumulative results.
ESSENTIAL JOB QUALIFICATIONS
- Participate in developing and delivering HR related trainings and tools for managers and employees.
- Administer the performance management process for assigned departments to ensure compliance; respond to related questions; and collect and analyze performance management data to assess organizational results and impact.
- Offer change management support to ensure the successful implementation of frequent and ongoing organizational change initiatives.
- Serve as a member of the annual Mission Awards Committee, which oversees the coordinating nomination and selection process, and awards celebration.
- Serves as back-up to Sr. HRG during their absence.
(Any equivalent combination of knowledge, skills, abilities, education, and experience)Education:
Bachelor's Degree in Human Resources, Business Administration, or related field or an equal combination of education and relevant work experience.Experience:
Minimum three (3) years' experience in a client-facing, consultative Human Resources role and/or a combination of relevant training and experience.Knowledge, Skills, and Abilities:
- Committed to working toward diversity, equity, and inclusion in providing services to tenants and working with Plymouth staff. Able to communicate and work effectively with a diverse group of voices in support of Plymouth's goal of being an anti-racist organization.
- Effective consultative and communication skills, including clear verbal and written communication.
- High aptitude for developing the trust of employees, managers, and peers and working collaboratively across all levels of the organization.
- Experience advising and/or coaching managers on performance and work conduct related issues.
- Individual initiative, solid judgement, discretion regarding sensitive and confidential matters and superior customer service skills
- Strong knowledge of and ability to apply federal, state, and local employment laws and regulations.
- Ability to maintain composure while having difficult conversations
- Strong analytical skills, critical thinking, and problem-solving skills with the ability to foresee potential obstacles and proactively identify solutions and resolve issues.
- Ability to write effective, useful and timely documentation to support HR-related actions
- Creative mindset, with an eye for employee-centric process and system improvements
- Ability to work collaboratively at all levels of the organization
- Ability to thrive in a dynamic environment of change, challenge and multiple deadlines/priorities demonstrating organization, flexibility, efficiency, and diplomacy.
- Strong attention to details to ensure accuracy, completeness, and consistency.
- Proficient and experienced with Microsoft Office applications; particularly Word, Excel, PPT and Outlook. Must be able to work efficiently and effectively with customized databases and technology and conduct Internet research.
COVID-19 Vaccination Requirement
- Human Resources Generalist experience is desired.
- Work experience in the nonprofit sector is desired.
- Certifications such as PHR, SPHR, GPHR, SHRM-CP, or SCP are valued and desired.
Plymouth Housing employees are required to be fully vaccinated against COVID-19.
As a condition of employment, new hires will be required to:
- submit proof of vaccination, or
- have an approved request for medical or religious exemption and an approved accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).